RH365 Help Center

Registration is simple! Click the Register button at the top of the page, fill in your details including username, password, email, and phone number. Verify your account through SMS or email, and you're ready to play. Start your registration now.

What documents do I need for verification?

For account verification, you'll need a valid government-issued ID (passport, driver's license, or UMID), proof of address (utility bill or bank statement), and sometimes a selfie for identity confirmation. This ensures secure gaming for all players.

Can I have multiple accounts?

No, each player is allowed only one account at RH365 Casino. Multiple accounts violate our terms of service and may result in account suspension. If you need help accessing your existing account, contact our support team.

Deposits & Withdrawals

What payment methods are available?

RH365 Casino supports multiple payment methods including GCash, PayMaya, bank transfers (BDO, BPI, Metrobank), GrabPay, and cryptocurrency. Visit our games page to see current deposit bonuses available for each method.

What is the minimum deposit amount?

The minimum deposit at RH365 Casino is ₱200 for most payment methods. Some promotional offers may require higher minimum deposits to qualify for bonuses. Check our promotions page for current deposit bonus requirements.

How long do withdrawals take?

Withdrawal processing times vary by method: E-wallets (GCash, PayMaya) take 5-30 minutes, bank transfers take 2-4 hours, and cryptocurrency withdrawals are processed within 1 hour. VIP members enjoy faster withdrawal processing times. Join our VIP program for priority withdrawals.

Are there withdrawal fees?

RH365 Casino offers free withdrawals for most methods. However, some payment providers may charge their own fees. We process 3 free withdrawals per day, with additional withdrawals incurring a small processing fee. VIP members get unlimited free withdrawals.

Bonuses & Promotions

What welcome bonus do new players get?

New players at RH365 Casino receive a generous welcome package including a 150% first deposit bonus up to ₱15,000, plus 50 free spins on selected slots. Claim your welcome bonus when you make your first deposit.

What are wagering requirements?

Wagering requirements specify how many times you must play through bonus funds before withdrawal. For example, a 20x wagering requirement on a ₱1,000 bonus means you need to wager ₱20,000 total. Different games contribute differently to wagering requirements.

How do cashback bonuses work?

Cashback bonuses return a percentage of your losses over a specific period. RH365 Casino offers daily, weekly, and monthly cashback ranging from 5% to 20% depending on your VIP level. Cashback is credited as bonus funds with low wagering requirements.

Can I combine multiple bonuses?

Generally, only one bonus can be active at a time. However, you can combine different types of bonuses like welcome bonuses with free spins, or deposit bonuses with cashback offers. Check the terms of each promotion or contact support for clarification.

Games

Are the games fair at RH365 Casino?

Yes, all games at RH365 Casino use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies. We partner with reputable game providers like JILI, PG Soft, and Evolution Gaming to ensure fair and transparent gaming outcomes.

What is RTP and how does it work?

RTP (Return to Player) is the percentage of wagered money a game returns to players over time. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average. Check individual game RTPs on our games page.

Can I play games for free?

Many games at RH365 Casino offer demo or free play modes. This allows you to try games without risking real money. Look for the "Demo" or "Free Play" button on game thumbnails. Live casino games and some progressive slots may not have demo versions.

What are the betting limits?

Betting limits vary by game and your VIP level. Slots typically range from ₱1 to ₱5,000 per spin, table games from ₱50 to ₱50,000 per hand, and live casino games from ₱100 to ₱100,000. VIP members enjoy higher betting limits across all games.

Security & Privacy

Is my personal information safe?

Absolutely! RH365 Casino uses advanced SSL encryption technology to protect all personal and financial data. We comply with international data protection regulations and never share your information with third parties without consent. Learn more about our security measures.

How do I reset my password?

Click "Forgot Password" on the login page, enter your registered email or phone number, and follow the instructions sent to you. For security reasons, password reset links expire after 24 hours. If you're having trouble, contact our support team.

What responsible gaming tools are available?

RH365 Casino promotes responsible gaming with tools like deposit limits, session time limits, self-exclusion options, and reality checks. You can set these in your account settings or contact support for assistance with gambling management.

Mobile Gaming

Do you have a mobile app?

RH365 Casino is fully optimized for mobile browsers, providing an app-like experience without requiring downloads. Simply visit our website on your mobile device. We're also developing a dedicated mobile app - stay tuned for updates!

Can I play on both mobile and desktop?

Yes! Your RH365 Casino account works seamlessly across all devices. Start playing on your desktop and continue on your mobile with the same balance, bonuses, and game progress. All games are optimized for both platforms.

What devices are supported?

RH365 Casino supports all modern smartphones and tablets running iOS 12+ or Android 6+. Our mobile site is optimized for touch controls and smaller screens, ensuring smooth gameplay on any device size.

Contact RH365 Support

We're here to help you 24/7

Live Chat

Get instant help through our 24/7 live chat support. Average response time is under 2 minutes.

Email Support

Send us an email at [email protected] for detailed inquiries. Response within 1 hour.

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Messenger Support

Phone Support

Call our support hotline at +63-2-8890-1234 for immediate assistance with urgent issues.

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